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PRIVACY POLICY

PRIVACY POLICY

PRIVACY POLICY

Hinoda Trading fully understands and care how the User’s personal information is shared and used. Therefore, the information obtained through the course of our business contains real value. The purpose of this privacy policy is to describe the types of information Hinoda Trading gathers from website/platform and third parties and how this data is used and processed which will ensure how handling of the data is done with full responsibility and accuracy. Hinoda Trading is 100% committed to ensure the privacy of User is fully protected.

Registering upon our website, in order to response and communicate with your requirements of Goods and Services we would need to know certain information which includes but not limited to:

  • Name
  • Email address
  • Phone Number
  • Cell Phone/Personal Number
  • Fax Number
  • Address including city, country and zip code (This is used to send documents to our valuable clients)
  • Company information (For businesses)
  • Emergency contact in case of natural disasters (Optional)
  • Any other information which may deemed necessary.
USER'S CONTACT HISTORY

A full record of User’s contact history is maintained and used for the purpose of improvements to our services. The stored record or history includes but not limited to:

  • Payment history
  • Chat or email history
  • Bidding history
  • Goods and services inquired history
  • Call or fax history
  • Any other notes during your inquiry or communication history

At Hinoda Trading, we may also collect and store your inquiries in order to reply to your requests for Goods and Services. This helps us to understand which products or services may of your interest and to develop a more enhanced, personalized and improved user experience for our clients.

THIRD PARTY SOFTWARES

At Hinoda Trading we fully use the digital third-party software or applications to enhance our services, which are following but not limited to:

  • Google and Google related products (Google Analytics, Tag manager, Google Business services, Google AdWords) etc.
  • Social media platforms or software such as Facebook, Instagram, Twitter or any other which company deemed necessary to use as per marketing requirements.
  • Chat software (To engage with our clients live on our website)
  • Call handling software
  • Third party marketing services

At Hinoda Trading, we may also collect and store your inquiries in order to reply to your requests for Goods and Services. This helps us to understand which products or services may of your interest and to develop a more enhanced, personalized and improved user experience for our clients.

SECURITY

Hinoda Trading’s foremost concern is to protect all the personal related information of our clients, therefore once we receive your information, we take reasonable precautions such as secured data services, SSL protection and firewall etc. to protect the information. We use cloud-based servers which may be located in or outside Japan.

COOKIES USAGES

Cookies are small text files which collect and store data when browsing on the internet. These files are placed on your personal computers, phones or any other devices which is used to access the webpage. This allows a webpage to keep logs of your actions including but not limited to your display settings, login or language settings etc. This piece of information is stored for a predetermined period of time so a user visiting a webpage wouldn’t have to reenter information upon revisiting. Therefore, we use cookies for a variety of functions which includes but not limited to providing an analytical basis that will allow our marketing department to improve items such as communication with you and creating more enhanced user experience, to analyze if our emails are received, read or delivered or providing latest promotions which may be of your interest.

ACCEPTANCE OF TERMS OF PRIVACY AND COOKIE POLICY

Upon submitting your information to our website, your consent to the usage of the information as drawn out in our Privacy Policy. The original version of this policy is in English; however, for clients who require this version in different language can request us by email. We will try to provide the desired formatted version as soon as possible. (This will only be allowed if client has a business history with us, for new clients we will review on case by case basis).  The interpretation of the complete content and usage of our website will be governed by the Law of Japan. If there is any dispute arises, it should be considered under the Sovereignty of the Saitama District Court located in Urawa city of Japan.

REVISION AND REVIEW OF THE PRIVACY POLICY

From time to time in order to improve our services, we may be required to update our Privacy and Cookie Policy. Such changes will be notified to our clients through email, news or blog on official website, phone, fax or social media platforms. Please note that we may not be required to notify about immediate changes and some changes may require by jurisdiction law.

You are fully in control to withdraw the consent at any time by notifying us through email.

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By submitting above mentioned information, you agree to our T&C and Privacy Policy.

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